Garantía

Every Diamond Domain piece is made to order by skilled jewelers, checked before it ships, and sent to you with free insured shipping. We stand behind that craftsmanship for as long as you own your piece.

Our craftsmanship promise

Every piece includes our Lifetime Manufacturing Warranty. If something goes wrong because of how your jewelry was made, we repair it at no labor charge, for as long as you own it. That includes:

• A prong or setting that fails because of a craftsmanship defect
• A flaw in the metal from casting or finishing
• A stone that was not set securely when the piece was made

And if a small accent or side stone ever comes loose, we typically replace it at no charge.

Care that keeps it beautiful

• Check the prongs once a year. It takes a jeweler a few minutes, or we are happy to help.
• Take your ring off for the gym, heavy lifting, gardening, cleaning with chemicals, and the pool or hot tub.
• Clean it gently with warm water, a drop of mild soap and a soft brush, then rinse and pat dry.
• Store it on its own in a soft pouch or lined box, so it stays scratch-free.

More tips are in our ring care guide.

Need help? It's easy

1. Contact us at info@diamonddomain.com or (888) 709-7077 with your order number and a few clear photos.
2. We review your photos and reply with next steps and shipping instructions.
3. Send your piece to us with trackable, insured shipping.
4. We inspect it before any work. Manufacturing defects are repaired at no labor charge. For anything else, we send you an estimate first and only go ahead with your approval.

Good to know

• The warranty covers how your piece was made. Accidental damage, everyday wear, loss or theft, and a lost center stone are outside it, so we recommend adding your ring to your jewelry or home insurance.
• To keep your warranty active, please bring any resizing, repairs or stone changes to us. Work by another jeweler ends the warranty for that piece.
• Shipping for warranty service is paid by the customer, both ways; we recommend insured shipping. For international orders, duties and taxes are also the customer's responsibility.
• The warranty is for the original purchaser. Please keep your IGI certificate safe; it stays with your center stone.

Warranty, returns and the Worry-Free plan

• 30-day returns: changed your mind? See our 30-day return policy.
• Lifetime Manufacturing Warranty: craftsmanship coverage, as described on this page.
• Worry-Free service plan: an optional plan on the product page that includes one resizing and one professional cleaning within six months of purchase.

Warranty questions

How long does the Diamond Domain warranty last?

For as long as you own your piece. Our Lifetime Manufacturing Warranty covers craftsmanship defects for the original purchaser.

Are prongs covered?

Yes, if a prong or setting fails because of a craftsmanship defect. Everyday knocks can bend prongs over time, so a quick prong check once a year is the best way to keep stones secure.

Does the warranty cover lost diamonds?

If a small accent or side stone comes loose, we typically replace it at no charge. A lost center stone is outside the warranty, which is why we recommend jewelry insurance.

Can I have my ring resized or repaired by another jeweler?

To keep your warranty active, please bring resizing and repairs to us. Our optional Worry-Free plan includes one resizing within six months of purchase.

Who pays for shipping on warranty repairs?

The customer covers shipping both ways for warranty service. We recommend trackable, insured shipping.

How do I make a warranty claim?

Email info@diamonddomain.com or call (888) 709-7077 with your order number and photos. We review them, inspect your piece, and confirm what is covered before any work begins.

The Lifetime Manufacturing Warranty covers manufacturing defects only. Diamond Domain confirms whether an issue is covered after inspecting the piece.